Technical Support Specialist - POS

Technical Troubleshooting Supporting Hospitality Technology Growth

• Full-time
• Day shift, Weekends off
• PHP 30,000 - PHP 40,000 salary
• Onsite, Makati

Job Summary

Technical support now drives customer loyalty and operational success across global hospitality businesses—apply now as a Technical Support Representative in a fast-growing technology environment. Your communication skills and problem-solving expertise will help venues maintain seamless digital ordering and transaction experiences at scale. Through Emapta, unlock career stability, international collaboration, premium benefits, and growth designed for top-performing TSR professionals.

The Qualifications We Seek

• At least 1 year of experience in Technical Support, Helpdesk, Service Desk, or customer-facing technical support roles
• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently
• Experience supporting customers through phone, email, chat, or ticketing platforms
• Background handling software, POS systems, devices, operational platforms, or technical application concerns
• Basic knowledge of Microsoft Windows, networking fundamentals, and device troubleshooting
• Ability to explain technical solutions clearly to non-technical users
• Strong customer service mindset with professionalism, empathy, and patience
• Experience documenting incidents, updating tickets, and maintaining accurate support records
• Ability to manage multiple customer concerns independently in fast-paced environments
• Experience supporting hospitality technology, restaurant systems, POS, or transaction-based platforms is highly preferred
• Willing to work onsite in Makati on a full-time schedule
• Reliable, adaptable, and collaborative team player with strong English communication skills

Key Responsibilities

• Deliver premium customer support across phone, live chat, email, and ticketing channels
• Serve as the first point of contact for customer inquiries, concerns, and technical issues
• Resolve customer complaints professionally while aiming for first call resolution
• Analyze customer concerns and provide effective, solution-driven support
• Escalate complex or unresolved issues to the Team Lead when necessary
• Educate customers on platform features, updates, and product offerings
• Maintain accurate customer records and case documentation within CRM systems
• Manage daily tasks efficiently while meeting KPIs, SLAs, and service timelines
• Support customer retention and satisfaction through high-quality service delivery
• Perform additional customer support and operational tasks as needed

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash), with unused leaves carrying over with no expiry
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!